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1. How do I place an order? To place an order on gdtzsh.com, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout, where you can enter your shipping and payment information to complete your order.
2. What payment methods do you accept? We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), debit cards (with Visa or MasterCard logo), PayPal, and bank transfer.
3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
4. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact our customer service team within 30 days of receiving your order to initiate a return or exchange. Please note that certain items may be subject to return restrictions.
5. How can I contact customer service? Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM (GMT+8). You can reach us via email at [email protected] or by phone at +1234567890.
6. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
7. Are your products safe for babies? Safety is our top priority. We carefully select and test all of our products to ensure they meet the highest safety standards. If you have any specific safety concerns or questions about a particular product, please don't hesitate to contact us.
8. Can I cancel or modify my order after it has been placed? Once an order has been placed, it cannot be modified or canceled. However, if you need to make changes to your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
9. Do you offer gift wrapping services? Yes, we offer gift wrapping services for a small additional fee. Simply select the gift wrapping option during checkout, and we will ensure that your order is beautifully wrapped and ready for gifting.
10. How can I stay updated on new products and promotions? To stay informed about our latest products, promotions, and parenting tips, be sure to follow us on social media and subscribe to our newsletter. You can find us on Facebook, Instagram, and Twitter.
If you have any further questions or concerns, please don't hesitate to contact us. We're here to help!
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